The Receptionist is extremely important to any business or organisation, as they are the guests’ first and last interaction with the organisation. This course will help you learn how to interact with customers from the moment they walk into the reception.
This course covers subjects like customer service excellence, handling challenging customer skills, managing communication, effective time management, service request, giving & receiving feedback, communication skills,telephone and email handling skills, managing your boss and many more.
This course is ideal for entrepreneurs, business managers, business owners, professionals in the technology, retail, hospitality and public sector.
At the end of this course, you will receive a GPE Business School Certificate of Completion which you can download and print.
|Module 1: Positive First Impression|
|Positive First Impressions||00:00:00|
|Module 2: Attitude|
|Module 3: Customer Service Excellence|
|Customer Service Excellence||00:00:00|
|Advanced Customer Service||00:00:00|
|Great Customer Service Tips||00:00:00|
|Module 4: Showing Empathy|
|Module 5: Managing Communications|
|Module 6: Handling Challenging Customer Skills|
|Handling Difficult Customers||00:00:00|
|Difficult Customer Techniques Advanced||00:00:00|
|Emotional Clients and Colleagues||00:00:00|
|Calming Upset Customers (Sorry, Glad, Sure)||00:00:00|
|Module 7: Effective Time Management|
|Module 8: Award Winning Telephone Technique|
|Professional Telephone Greeting||00:00:00|
|Answering The Telephone||00:00:00|
|Telephone Call Control||00:00:00|
|Award Winning Telephone Techniques Part 1||00:00:00|
|Award Winning Telephone Techniques Part 2||00:00:00|
|Module 9: Award Winning Emails|
|Award Winning Emails||00:00:00|
|Module 10: Managing Your Boss|
|Managing your Boss||00:00:00|
|Module 11: Managing Customer Information|
|Managing Information Tip 1||00:00:00|
|Managing Information Tip 2||00:00:00|
|Module 12: Service Request|
|Module 13: Fix the Customer First|
|Fix the Customer First||00:00:00|
|Module 14: Giving and Receiving Feedback|
|Giving Positive Feedback (SBI)||00:00:00|
|Giving & Receiving Feedback||00:00:00|
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