The Receptionist is extremely important to any business or organisation, as they are the guests’ first and last interaction with …

The Receptionist is extremely important to any business or organisation, as they are the guests' first and last interaction with the organisation. This course will help you learn how to interact with customers from the moment they walk into the reception. This course covers subjects like customer service excellence, handling challenging customer skills, managing communication, effective time management, service request, giving & receiving feedback, communication skills,telephone and email handling skills, managing your boss and many more. This course is ideal for entrepreneurs, business managers, business owners, professionals in the technology, retail, hospitality and public sector. At the end of this course, you will receive a GPE Business School Certificate of Completion which you can download and print.

Course Currilcum

    • Positive First Impressions 00:00:00
    • Attitude 00:00:00
    • Customer Service Excellence 00:00:00
    • Advanced Customer Service 00:00:00
    • Great Customer Service Tips 00:00:00
    • Adding Value 00:00:00
    • Showing Empathy 00:00:00
    • Communication Skills 00:00:00
    • Questioning Skills 00:00:00
    • Listening Skills 00:00:00
    • Building Rapport 00:00:00
    • Handling Difficult Customers 00:00:00
    • Difficult Customer Techniques Advanced 00:00:00
    • Emotional Clients and Colleagues 00:00:00
    • Calming Upset Customers (Sorry, Glad, Sure) 00:00:00
    • Time Management 00:00:00
    • Managing Interruptions 00:00:00
    • Professional Telephone Greeting 00:00:00
    • Answering The Telephone 00:00:00
    • Telephone Call Control 00:00:00
    • Telephone Transfers 00:00:00
    • Verbal Holding 00:00:00
    • Outbound Calling 00:00:00
    • Award Winning Telephone Techniques Part 1 00:00:00
    • Award Winning Telephone Techniques Part 2 00:00:00
    • Award Winning Emails 00:00:00
    • Professional Emails 00:00:00
    • Email Tips 00:00:00
    • Managing your Boss 00:00:00
    • Managing Information Tip 1 00:00:00
    • Managing Information Tip 2 00:00:00
    • Service Requests 00:00:00
    • Fix the Customer First 00:00:00
    • Giving Positive Feedback (SBI) 00:00:00
    • Giving & Receiving Feedback 00:00:00

Welcome to

GPE Business School

GPE Business School is one of the fastest growing e-learning platform in Africa. Our programs provide an excellent all-round business education and is best suited for those intending to have a good understanding of all areas of business to gain both academic knowledge and develop practical skills and abilities. We explore the common challenges and universal concerns facing all types of business owners today, and present a rich set of business development solutions that will not only help you see your business from a fresh perspective, but will enable you to achieve sustainable success in your business and your life.

Quick Contact

GPE Business School

27 Nwafor Orizu Avenue
Independence Layout Enugu.

Tel: 08063393918

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