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The Receptionist is extremely important to any business or organisation, as they are the guests’ first and last interaction with the organisation. This course will help you learn how to interact with customers from the moment they walk into the reception.

This course covers subjects like customer service excellence, handling challenging customer skills, managing communication, effective time management, service request, giving & receiving feedback, communication skills,telephone and email handling skills, managing your boss and many more.

This course is ideal for entrepreneurs, business managers, business owners, professionals in the technology, retail, hospitality and public sector.

At the end of this course, you will receive a GPE Business School Certificate of Completion which you can download and print.

Course Curriculum

Module 1: Positive First Impression
Positive First Impressions 00:00:00
Module 2: Attitude
Attitude 00:00:00
Module 3: Customer Service Excellence
Customer Service Excellence 00:00:00
Advanced Customer Service 00:00:00
Great Customer Service Tips 00:00:00
Adding Value 00:00:00
Module 4: Showing Empathy
Showing Empathy 00:00:00
Module 5: Managing Communications
Communication Skills 00:00:00
Questioning Skills 00:00:00
Listening Skills 00:00:00
Building Rapport 00:00:00
Module 6: Handling Challenging Customer Skills
Handling Difficult Customers 00:00:00
Difficult Customer Techniques Advanced 00:00:00
Emotional Clients and Colleagues 00:00:00
Calming Upset Customers (Sorry, Glad, Sure) 00:00:00
Module 7: Effective Time Management
Time Management 00:00:00
Managing Interruptions 00:00:00
Module 8: Award Winning Telephone Technique
Professional Telephone Greeting 00:00:00
Answering The Telephone 00:00:00
Telephone Call Control 00:00:00
Telephone Transfers 00:00:00
Verbal Holding 00:00:00
Outbound Calling 00:00:00
Award Winning Telephone Techniques Part 1 00:00:00
Award Winning Telephone Techniques Part 2 00:00:00
Module 9: Award Winning Emails
Award Winning Emails 00:00:00
Professional Emails 00:00:00
Email Tips 00:00:00
Module 10: Managing Your Boss
Managing your Boss 00:00:00
Module 11: Managing Customer Information
Managing Information Tip 1 00:00:00
Managing Information Tip 2 00:00:00
Module 12: Service Request
Service Requests 00:00:00
Module 13: Fix the Customer First
Fix the Customer First 00:00:00
Module 14: Giving and Receiving Feedback
Giving Positive Feedback (SBI) 00:00:00
Giving & Receiving Feedback 00:00:00

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