The Receptionist is extremely important to any business or organisation, as they are the guests’ first and last interaction with the organisation. This course will help you learn how to interact with customers from the moment they walk into the reception.
This course covers subjects like customer service excellence, handling challenging customer skills, managing communication, effective time management, service request, giving & receiving feedback, communication skills,telephone and email handling skills, managing your boss and many more.
This course is ideal for entrepreneurs, business managers, business owners, professionals in the technology, retail, hospitality and public sector.
At the end of this course, you will receive a GPE Business School Certificate of Completion which you can download and print.